Returns Policy

Terms & Conditions 

We offer an exchange, store credit or refund within 30 days of purchase.

For us to be able to process your Change of mind return, the item must be:

• Returned with original receipt within 30 days of purchase.
• Unused, in original packaging and unassembled with instruction manuals and accessories included. Please note any item out of box set up or out of original packaging is considered used and as such are not eligible for refunds or return, unless under warranty claims.
• Returned with any bonus item(s) provided at the time of purchase.
• No gift cards, E-Vouchers, Custom orders or Clearance items can be returned.
• Due to health regulations we cannot refund or exchange mattresses, pillows, bedding, soft furnishings etc.
• Refunds are only issued using the original method of payment. (card you originally paid) We are unable to process to another card or bank transfer.
• For online purchases postage is non-Refundable. (return postage cost is also non-refundable in case of change of mind)

 

• Warranty claims for items under warranty are required to go directly to manufacturers customer service teams based in Australia. 
• The final outcome of this process is out of our hands and subject to the manufactures warranty and care conditions.

As in complience with ACCC guidelines. Updated 10 July 2023