Absolutely, we do. Please get in touch with us.

If you uncover a lower price from a competitor, we will match it, including any shipping fees for interstate retailers.

When it comes to Baby Buntings and Victorian retailers, our price matches that of our competitors.

T&C

• Excludes Amazon, Babydirect and Bubs&Grubs,
• Be identical in Brand, Model, Colour, Design, etc.
• be in stock at both retailers at time of purchase.
• No further discounts, Loyality codes or other benefits will apply to orders include pricematch items.

We pack with Love & Care.

Handling items usually take 2-5 working days.

Each box is packed individually to ensure safe handling. Your patience is appreciated as we strive to offer the best service.After receiving your tracking number, expect your items in less than 5 working days.

Should we experience delays in processing times due to factors beyond our control we will reach out to you via phone pr email.

We make sure to pack each order with great care to avoid any damage during shipping.

From small items to larger furniture pieces, we take every precaution to ensure they reach you safely.We are a small team, at times due to processing larger volumes it might take 2-5 working days to get the items out to shipping.We also transer stock from external warehouse to us that might add extra handling times to larger items as furniture and carseats.

We take great pride in packing each order meticulously to prevent any damage during shipping. Whether you're ordering small items or larger furniture pieces, we ensure every precaution is taken for their safe delivery.

As a small team, processing larger volumes may occasionally result in a shipping timeframe of 2-5 working days. Additionally, transferring stock from our external warehouse can contribute to extra handling times, especially for larger items like furniture and car seats. Thank you for your understanding and support!

You will receive an email with your tracking number within 2-5 business days for standard items, and within 10 business days for furniture. All pre-order items will be shipped as promised. Should there be any changes to the anticipated delivery date, we will inform you immediately. Please make sure to add our email address contact@tinytotsbabystore.com to your safe senders list.

We are sorry for any inconvenience caused but we are not currently able to offer express shipping. If your order is time sensitive, we recommend that you contact us prior to purchase. Thank you for your understanding.

We always aim for make sure our customers love our products, but if you do need to return an order within 30 days of purchase, we’re happy to help. Contact us directly and we’ll take you through the process.

Please be sure that the products you wish to return or exchange are unused and in their sealed packaging. Any items which have been taken out of their packaging or used cannot be returned or exchanged, but may be eligible for warranty claims with the manufacturer. Thank you for your understanding.

ETA-Estimated arrival of Goods to our store.

We strive to provide you with the earliest possible delivery date for your pre-order, however, stock availability is an estimate only.

If we experience any delays relating to a pre-order product, we will update you via email.

Once your order is on its way, you can easily track its progress and estimated arrival by clicking the tracking link in your email.

Experience has shown us that one of the most common requests is for clarification on pre-order dates.

These dates are recommended dispatch dates from the supplier or manufacturer, and while we strive for timely deliveries, they may be subject to slight changes beyond our control, up to a maximum of 15 days. In the rare event of a longer delay, we will promptly notify you through email.

Usually it takes 5-10 days to arrive at our warehouse from our
suppliers.
Items not in stock and we are waiting to have an ETA on the website
to say when they will arrive to us.

Stay in the Loop: Get Updates on Out-of-Stock Items and Arrival Dates.

Glide lite folded dimensions are 26 x 46.5 x 64 cm. As cabin luggage allowances vary from airline to airline, we recommend checking with your airline before traveling for their latest cabin luggage dimensions. If your airline doesn't allow these dimensions, you may be able to take your Glide Lite up to the boarding gate and have it checked in by the flight attendants when boarding.

We offer a 30-day return policy for items that are in their original packing. However, we do not accept any items that are out of their original packaging.

If you're planning on installing gates around your property, it's important to take accurate measurements of the space beforehand. This will ensure that you purchase gates that fit properly and don't have any gaps. It's also a good idea to measure the space multiple times to double-check your numbers. Once you have the measurements, you can shop around for the right gates for your needs.

We have all warranty and care info listed in the webpage below.
https://tinytotsbabystore.com/pages/warranty-and-care

Most suppliers like to look after the warranty process themselves and
it is a faster process than we applying on behalf of the customer.
If the customer applies for the warranty themself if it's taking longer
than 5 days for a response we can always look into that for them.

As retailers, we are here to support our customers. Some of our manufactures prefer customers to be in contact with their team of customer service representatives directly. To help our customers get the most out of their products and to keep them informed about manufacturer updates and policy changes, we've created a warranty and care page. This page includes detailed instructions on how to submit a warranty claim, how to contact our customer service team, and how to get the most out of your product.

Refunds are initiated immediately upon approval, but it may take up to 5 working days for the amounts to appear in your bank. This timeline is determined by the banks and is beyond our control.